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Return Policy

Our goal is to have 100% our customers satisfied and happy with our bags and we’ll do everything is needed to make it happen.

IF YOU WITH TO RETURN YOUR ORDER

If you are not satisfy with your order you can return it to us after maximum 30 days after receipt.

Just follow these easy and hassle free return steps:

Email us your order number and the reason of your return so we can understand why you are
returning your order.



Once we received your email we will process your return within a week of time.

  • Make sure that the item(s) are in their original good condition and have not been used.
  • Return the merchandise to us in its original packing along with the invoice. Do not forget to mention the Special.
  • Return Code that will be issued to you once you send in your return request.
  • Returns are processed within 30 business days of package receipt.
  • Refunds can only be issued to your original payment method or in the form of store credit.
  • If we have caused a shipping error, we will compensate you for shipping. Otherwise, all shipping costs are
  • non-refundable.
  • We only offer exchanges for the same item in a different size or color.

The following items are non-refundable:

  • Returns received after 30 days of the original order shipment date.
  • Returns received in damaged or worn condition.
  • Final Sale items.

If you have any question about our return policy please let us know and we’ll be happy to help [email protected]

The Luv21.com Team

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